Medical Assistance Out of Hours
If the surgery is closed and you need urgent medical assistance, please call the Surgery (01273 778622) for an out of hours recording which will give you details of who to contact. Out of hours calls are handled by the local Primary Care Service, South East Health Ltd.
You can contact this service when the Surgery is closed between 6.30pm - 8.00am Monday to Thursday and at weekends, 6.30pm on Fridays until 8.00am on Mondays. Please ensure that you correctly replace your receiver and keep your telephone line free until your call is returned.
South East Health Ltd can also be contacted directly
on 0845 4349655 or 0845 4565420.
For other/non-urgent medical advice you can also call
NHS Direct on 0845 4647.
If English is not your first language and you are having difficulty making yourself understood, you can request for an interpreter to accompany you to your consultation. This must be requested at the time of booking your appointment and Reception will be able to book an interpreter for you. This facility is provided by Sussex Interpreting Services (SIS) and is provided free for all patients. SIS can be contacted directly on 01273 702005.
Our Practice aims to offer a high quality service and enable patients to access a complete range of healthcare available under the NHS. Patients have the responsibility to keep their appointments and must telephone in good time to cancel their appointment if they cannot attend.Patients are also expected to treat all staff and Practice property with respect. Patients who are abusive or violent towards the doctors or their staff, other persons on the Practice premises or who intentionally damage Practice property may be removed from the Practice list. Please note that a CCTV Security system is in operation at all times.
Everyone holding your personal information has a legal duty to keep it confidential. Our guiding principle is that we are holding your records in strict confidence. Anyone who receives information from us is also under a legal duty to keep it confidential.
Principal partner organisations with which information may be shared are: Hospital, Community and Mental Health Trusts; Primary Care Trusts (PCTs); General Practitioners (GPs); Ambulance Services and Social Services (if involved in your care). In accordance to strict regulations and only if it is necessary for your care; information may also be shared with: Local Authorities, NHS Common Services Agencies, Voluntary Organisations and other care providers.
Other organisations such as Insurance or Financial Companies and Legal Services may request information about your medical history only with your consent.Your records are managed in accordance with the Data Protection Act 1998 and you have the right of access to your records. This can be requested in writing and an administration fee will be charged.
All members of our team at Ship Street Surgery are committed to the NHS and General Practice and aspire to provide high quality health care. We respect the needs and beliefs of all patients and always aim at providing the same high standards of care to each and every patient irrespective of their age, gender, race, cultural background, sexual orientation, disability, lifestyle and social or economic status.
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